TECHNICAL SUPPORT

Remote Help Desk or Onsite Support – Connect remotely with the help desk or we can come to you!

IT EXPERTS’ full range of support services have been carefully designed to provide flexible and responsive attention to keep your business agile and productive. Systems and staff support is conducted either onsite or remotely as the situation warrants, and is offered on an hourly basis or through one of our managed services plans.

Operating in small field teams supplemented by our centralized help desk, we provide service that is timely, expert, and personal. Personal service is more than just a friendly face. It drives the knowledge and understanding of your business and network, which in turn fosters quick on-point reaction. Whether you need help getting email on your smart phone or an extra set of hands to complete a project, IT EXPERTS is here for you when you need us.

SUPPORT

On-Demand

Get experienced technicians to settle basic issues, resolve complex tasks, or troubleshoot your systems and IT infrastructure.

Do you have a persistent issue that you would like us to look at?

Don’t want to be tied into a contract just to have the issue resolved?

IT EXPERTS provides per incident technical support and diagnostic services with associated resolution paths. Have the peace of mind to know that issues referred are issues resolved.

EXAMPLES OF WHAT IS INCLUDED

  • Your PC, laptop, and Apple Mac repairs – software and hardware.
  • Resolving email issues – Outlook, Office 365 and any other email platform.
  • Protecting your computers from viruses.
  • Cleaning viruses and other malware infections, including ransomware.
  • Troubleshooting your Server issues.
  • Troubleshooting your cable and wireless network problems.
  • Troubleshooting problems with printers.
  • Troubleshooting problems with the Internet connection.
  • Troubleshooting problems with local and cloud-based backups.
  • Restoring your files and folders from backups.
  • Setting up new computers, Servers, Networks.
  • Setting up remote working for your staff.
  • Dealing with any other IT issue and need that your business has.

To determine which plan is best for you

SUPPORT

Installation & Procurement

Our installation and procurement services range from deploying a single new workstation or server through the design and implementation of a Wide Area Network (WAN) to connect geographically separate sites. We offer a full range of remote access, wireless, and mobile solutions to increase flexibility and productivity.

Installation and Procurement Services Include:

  • Servers & Data Storage
  • Desktops, Laptops & Tablets
  • Backup Solutions
  • Remote Access Solutions
  • Wireless/Mobile Solutions
  • Network Security Appliances
  • Racks, Enclosures & Power Solutions
  • Operating System & Application Licensing

The client is the focal point of any business. A lightning quick support that treats its client well is the best way to keep up a happy client base that gets the statement around and develop your business. Although how might you struggle by large businesses that already have well-established in a 24×7 supported system? Indeed, that is the place where we come in.

Outsourced help desk support from ITexperts (encourages) you keep up an every minute of every day, responsive and professional support channel. 97% of tickets we handle are settled inside (within) the first 60 minutes – with a normal reaction time of 23 minutes.

We're Here To Help!

Ottawa

343 Preston St Ottawa, ON Tel. (613) 510-1234

Gatineau

444 Boulevard Saint Rene E Gatineau, QC, J8P 8A9 Tel. (819) 205-7001

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